Your Sales Receipt is required to validate & obtain warranty services. Your EPC product is warranted against internal defects in material or workmanship. All our earphones are warranted for 12 months.
The warranty is extended to the original purchaser only and does not cover the following:
- Physical abuse
- Damage from tugging or pulling
- Improper maintenance of unit
- Frayed, torn or exposed wires
- Crushing or smashing in any way, shape or form
General misuse of the item such as: Excessive voltage, tampering with the unit or repairs attempted by someone other than the manufacturer will void the MANUFACTURER’S LIMITED WARRANTY.
The Earphone Connection, Inc. reserves the right to evaluate & refuse warranty based on their evaluation. In order to obtain warranty services, proof of purchase must be returned along with the product.
For Returns Dept. & Return Authorization # Call Toll Free: (888) 372-1888. After calling, send your return along with your name address & Return Authorization # to:
The Earphone Connection, Inc.
25139 Avenue Stanford
Valencia, CA 91355
If you purchased directly through Earphone Connection (not affiliated with Amazon sellers), have had the product less than 30 days and the unit is in new condition in original packaging, you may be eligible for a refund. Please call 1-888-372-1888 or email info@earphoneconnect.com.